About the Event

The CSC Service Institute Certification for Service Leaders, formerly known as Coaches Clinic by Performance Matters, is a collaborative program designed to deliver high-impact training for service team leaders. The curriculum focuses on building a strong foundation and creating opportunities for growth by developing effective teams and implementing best-in-class Route Service strategies.

This program challenges leaders - whether new or experienced - to evaluate current practices, identify opportunities for improvement, and implement meaningful changes within their organizations. A key differentiator of the training is its focus on understanding the “why” behind actions, building a solid foundation before moving into the “how” and “when” of execution.

Service Leaders play a critical role in retaining and growing revenue while maintaining safety standards and upholding core values. This training emphasizes developing team knowledge and skills, strengthening customer communication through consistent updates, and fostering leadership expertise to drive long-term success.

The program is structured into multiple levels, each delivered in a focused 2.5-day format. Level 1 provides a comprehensive introduction to essential topics including leadership, schedule management, communication, feedback, Route Rep best practices, safety, and more - equipping attendees with practical tools they can immediately apply in real-world situations.